The warranty duration on Hacker products is 2 years. During the warranty period, the defective product may be repaired or exchanged free of charge by Hacker Motor Distributing Co., LLC. Product Warranty claims must be delivered with the original product and purchase receipt and/or its copy showing the original date of purchase and the dealer name. A detailed description of the problem must also be provided.
Warranty claims can be made with the dealer or directly to Hacker Motor Distributing Co., LLC. Warranty claims will only be accepted with electrical and mechanical components that are original and have no evidence of abuse, modification or tampering.
Repairs beyond the Warranty period are billed according to the terms below. For Products damaged beyond economical repairs, we offer a discount of 30% from our list price under the requirement that we keep the defective component. Damage from abuse or misuse is excluded!
To make a quick and low cost repair possible, please make sure that you include a detailed description of the problem. Common descriptions like “defective” or “broken” are not sufficient and will result in time consuming and expensive evaluation.
Please be sure to provide us with your telephone number and /or e-mail address to discuss the details of the warranty repair/replacement. Please use the form below to make sure that we have all information necessary to provide your warranty claim with the best service possible.
New Item/Unused Item Not Needed/Item No Longer Wanted or Otherwise:
For new/unused items, we can accept items shipped to us within (14) days after the original purchase date – return shipping will be solely the customer’s responsibility, and no refunds, credits or discounts can be offered for any return shipping fees.
An RMA MUST be provided before any return is processed – without RMA number, your return may be lost, and Hacker Motor Distribution Co., LLC. cannot / will not take responsibility for any return without RMA, no matter what circumstances arise.
If the item is new, unused and without fault or damage (still in re-sale condition), we can offer store credit for the return merchandise item, valued at the amount that was paid via the original purchase – shipping charges are not included.
If a refund is requested via Credit Card or PayPal, there will be a 15% restock fee applied; refund(s) will be made for original purchase price via the returned item, minus the 15% restock fee.
Items being returned must be brand new without any use – any engines that have been run, kits that have been partially or fully built, items that have been soldered, or products that have been cut, punctured, modified or otherwise, will not be accepted as a return.
Packages that have missing items, parts or otherwise will be returned to the customer and will not be eligible for any credit, refund or other compensation.
When packing your item(s) for return, be sure all original pieces and documents are included in the package, in a manner as close as possible to the original factory condition. If items are missing, damaged or otherwise unusable, your return will not be able to be processed or accepted, and will be returned direct to you.
Return shipping can be whatever manner that suits you best, but must be safe, ensuring the package arrives to us without being damaged. We recommend using a “tracked” method of shipping, which will allow you to verify that the return has made it to our facility.
Returns sent via COD will not be accepted; customer is bound to pay shipping fees for any new/unused item, and no compensation can be offered.
Faulty/Damaged or Warranty Returns
For any item that is faulty, damaged, or may be the subject of a warranty claim, please contact our customer service department for help, and we will be sure to assist you in every way possible in regards to the matter at hand.
Please note that some products or items will be replaced and/or repaired direct via the manufacture, no matter when the item/product was purchased. In this case, feel free to contact us for help, and we will issue you the proper contact information so the item can be addressed via the manufacturer, as some manufacturers deal with all warranty related items direct, rather than through the original re-seller.
Returns can take several days to be processed – please see below section for greater detail on returns and how they are handled.
Returning Fragile Items
In regards to returning fragile items, such as fiberglass fuselages, fiberglass canopies, or any other item that is easily damaged, it is the customer’s sole responsibility to ensure that the package is packed and sealed safely, as any damage via return shipping will not be accepted. If a damaged item is received, it will be returned to the original shipping address, and will need to be settled via the customer through the shipping agent used. Hacker Motor Distribution Co., LLC. will not be involved in any claims, refunds, credits or otherwise for return shipping damage.
Please note that returns can take between 2 – 7 days to process upon receipt of your return, and all returns are processed as quickly and efficiently as possible – contacting our customer service department via phone or email will not speed up this process, as our return department is separate. We will email you updates as your return is handled by our returns department, and if any issues or questions arise regarding your return, we will contact you as soon as possible.
Please allow time for your return to be processed, as high demand can cause delays – we truly care about your returned item and will process your package as soon as we are able. If your package has just arrived in our facility, please understand that our customer service department will not have updated status till your package is processed – as mentioned, we will be sure to email you as we update all returns, and will have our customer service department follow up with you as soon as your RMA is processed.
Phone – 913 488 0277
Business Hours – 9-5 Mon-Fri, Central US time zone (Chicago, Kansas City)
- Hacker Motor Distribution Co., LLC.,
- 16213 Linden St.
- Overland Park, KS 66085